Terms and conditions

ACCIDENTS, DAMAGES AND INSURANCE

Norvantur attaches great importance to safety and accident prevention, but during our trips into the wild there is a certain risk of accidents. Participants take part voluntarily in our activities and at their own risk. Norvantur guides its participants in a professional manner and the guides are trained to recognize risks and to tackle problem situations appropriately. The supervisors are certified in first aid and always have a first aid kit with them.

Each participant is responsible for his or her own safety. Norvantur's supervisors do everything possible to alert participants to potential dangers and to inform participants how to deal with the risks. Safety instructions are given at the start of the activity. During the activity, participants must follow all instructions from supervisors. If these instructions are not followed, Norvantur cannot be held liable for damage or injury. To participate in kayak or canoe activities it is necessary to wear an approved life jacket. Kayak and canoe are water sports and the participants will get wet.

Participants in Norvantur's activities require their own insurance for injury or equipment damage. Norvantur does not take out insurance for its participants. In case of any damage before / during or after the activity, participants must have their own insurance. Norvantur recommends that participants review the terms and conditions of their travel accident insurance and whether additional insurance is required.

Norvantur is in no way liable for damage, loss or theft of property or for personal damage to participants or third parties. In the event that Norvantur is held liable for errors or negligence, Norvantur has professional liability insurance that covers any damage to equipment or persons.

MEDICAL CONSIDERATIONS

If illness, medication use or physical conditions pose a risk to the activity, participants must notify Norvantur in advance.

CHANGES AND CANCELLATION OF ACTIVITIES

For safety reasons it may be necessary to change the program during the activity. Participants cannot claim compensation for changes or cancellation due to ‘force majeure’. Participants are registered after sending the participation form and payment of the registration price. In case of bookings>10000NOK we apply a deposit of 30 %. In case of cancellation by the participant, we charge the following costs: more than 8 weeks from the activity: NOK 400 administration fee or 30% of the full price for tailored courses/trips ( = deposit payed) , 8 to 2 weeks before the activity: 50 % of the full price, less than 2 weeks before the activity, there is no refund. In case of cancellation of the activity by Norvantur, the full registration sum will always be refunded - minus an administration fee of NOK 400.

CHANGES AND CANCELLATIONS DUE TO FORCE MAJEURE

The Organizer shall not be liable for any failure or delay in performing its obligations, including but not limited to the cancellation or modification of outdoor activities, due to circumstances beyond its reasonable control (force majeure). Such circumstances include, but are not limited to, extreme weather conditions, natural disasters (e.g., storms, floods, earthquakes, wildfires), pandemics, government restrictions, war, acts of terrorism, strikes, or any other unforeseeable event that makes it unsafe, illegal, or impossible to conduct the activity as planned.

In the event of force majeure, the Organizer shall not be required to provide refunds or compensation.

EXCLUSION OF PARTICIPANTS

Norvantur has the right to exclude a participant during an activity if inappropriate behaviour seriously compromises the quality or safety of the program. Persons who are under the influence of alcohol or drugs or persons who for other reasons cannot safely participate can be excluded from participation.

PHOTOGRAPHY

Participants may be photographed during Norvantur activities. These pictures may be used by Norvantur on the website or in other Norvantur publications. Participants who do not wish to be photographed must inform us in advance.

AGE

Norvantur focuses on both adults and families. Family activities are adapted to the age of the children. Depending on weather and other variable conditions, Norvantur has the right to change the program so that the safety of children is not compromised. Persons between the ages of 16-18 can participate independently in Norvantur activities, but require signed approval from their parents or guardian.

EQUIPMENT

The equipment provided by Norvantur is CE approved. Depending on the activity, the equipment may include canoes, kayaks, paddles, cross country or back country skis, poles and boots, skates, life jackets, essential safety equipment, waterproof bags. Our kayaks are for people up to 100 kg in weight.

Outdoor equipment can be hired for multi-day trips/courses.